Cameras down. A closet nobody will open. An installer who stopped answering.
We take over systems another contractor left behind.
The room that drops calls, the reader that fails on a Friday night, the closet nobody will touch. Most of the time the building is fine and the layer underneath it was rushed. If another contractor installed it and walked away, we will take it over, document it properly, and stand behind it from there.
Cabling, network, cameras, access control, AV and phones — any brand, any installer. We are not tied to a manufacturer, so there is nothing we need to rip out to make it ours.
Your building stays your business. We do not publish client names or locations, and what we see on a site walk stays between us.
How a takeover goes
Nothing is changed until there is a record of what was there.
We walk it with you and look at what is actually there: the closet, the pathways, the head-end, the configurations if we can get to them, and the failures that made you call. About an hour. No charge.
Before anything is changed, we label, map and test what exists, so there is a record of the starting point and you know exactly what you are paying to fix. The documentation is yours whether or not you go further. This is the closet cleanup most people call about, and it is where every takeover starts.
A written list, in order: what is a safety or code issue, what is causing the failures you called about, and what is merely ugly. You choose how far down the list to go. Priced in writing before we proceed.
From that point the system is ours to answer for: a closeout package like any new install, and a direct line to the people who did the work. For clients who want it, a written service agreement sets out what we look after, the response and resolution commitments we agree with you, and a record of every call. Remote health monitoring is available under it.
What we usually find
None of it is unusual. All of it is fixable.
What the work looks like when we leave — and why each detail is there.
These are our installations, photographed by our technicians on site. Nothing staged, nothing stock. Each detail is a decision we make on every project, whether the client will ever see it or not.
Dressing
A rack is dressed once, properly, or it is dressed badly forever. Patch cords cut to length and routed through managers, vertical bundles combed and Velcro-tied — never zip-tied — service loops where they belong, and nothing crossing the front of a switch. It is not for the photograph. It is so the port you need during an outage is the one you reach for.
Termination
M-1-1 through M-1-24: the label on the panel matches the label on the faceplate matches the line on the as-built. We terminate to the current ANSI/TIA‑568, keep pair untwist to the minimum, and verify every link before we sign off. Certified test reports on a calibrated tester, with the full report in your closeout package, whenever the specification calls for them. Labels are printed, never handwritten, and applied at both ends. A pass on the tester is the floor, not the standard — a termination that passes but is dressed badly gets redone.
Questions we get
Short answers. The long ones happen on the site walk.
Do we have to rip it all out?
Usually not. Most takeovers keep most of what is there. We test what exists, keep what passes, and replace what does not, and the difference is in writing before you spend the money. Dead cameras, failed recorders and readers that stop reading are repaired where the system is sound and replaced where it is not.
The old contractor will not give us the passwords.
Common. Where we can, we recover access to the network, camera and access control systems without a reset. Where we cannot, we document what the system is doing first and rebuild from that, and this time the credentials end up with you.
Can you use the original contractor's drawings?
If they exist, yes, and we will tell you where they are wrong. If they do not, the documentation we produce becomes the as-built.
Will you stand behind cable you did not install?
We stand behind what we have tested and documented. A link that passes our testing is one we will answer for. One that fails gets fixed or replaced before it is ours. Work we do carries a one-year workmanship warranty.
Can this be done while the building is open?
Yes. In occupied buildings we work in zones, off-hours and weekends, around shifts and store hours, protect finishes, and leave the site clean every night. In hospitals, schools and child care centers we meet the facility's vendor requirements — visitor rules, badging, background checks, infection control — before the first day on site.
The systems
What we take over, and what we build new.
Tell us what was left behind. We will walk it with you.
A site walk is free and takes about an hour. What follows is a written list, in order, with a firm number next to each line.
Outside those hours, the form and the ticket page still reach us. A ticket marked Down is treated as an emergency and goes ahead of scheduled work.
Thank you. We have your request and will be in touch to walk the building with you.
